Technical Support

If you need your product to be repaired, you can speak directly to the Vitec Production Solutions After Sales Service Team specialists at the regional service centers listed below.

Alternatively you can report any technical issues with our products by clicking the link below.

Submit a support request

For truly local service, every OConnor dealer has product knowledge and can help you on site.

Regional Service Centers:

Australia
Lemac Film and Digital
14-16 Punch Street
2064 Artarmon
NSW Australia
Phone: +612 9438 4488
E-mail: sydney.reception@lemac.com.au


Canada
Ian Johnson Engineering Solutions
130 Industrial Park Road Unit 3
Haliburton ON. K0M 1S0
Canada
Phone: +1 (705) 457-4781
E-mail: info@ijes.ca


China
ARRI China (Beijing) Co. Ltd.
阿诺莱德贸易(北京)有限公司
北京是朝阳区朝阳门外大街乙6号朝外SOHO, C座0628
Chaowai SOHO Suite C0628, Chaowai Dajie Yi 6, Beijing 100020, PR China
100020 Beijing
Beijing China


Beijing Bridge Image Trading Company Limited
北京桥映像贸易有限公司
北京是朝阳区东三环中路39号建外SOHO东区7号楼2103室
电话:+86-10-5900-1300
传真: +86-10-5900-1300

2103 No.7 Building
Jian Wai SOHO East
No. 39 Dong San Huan Middle Road
Chao Yang District
Beijing
TEL: +86-10-5900-1300
FAX: +86-10-5900-1300
E-mail: dcshen@bridge-image.com


Shenzhen Rifei Electronic Tec. Ltd
深圳市日飞电子科技有限公司
深圳市福田区华强北路深纺大厦B座11楼1106
电话:+86-755-83931321-805/803
传真:+86-755-83639059
E-mail:664632555@QQ.com

Rm 1106, Tower B, Shenfang Building
Huaqiang North Road
Futian District,
Shenzhen
Tel: +86-755-83931321-805/803
Fax:+86-755-83639059
E-mail:664632555@QQ.com


Infratrans Vision Co., Ltd.
北京创科有限公司
北京市朝阳区北土城西路7号元大都7号B座803室
电话:+86-10-64802989
传真:+86-10-6480-2969
E-mail:info@pds-cn.com

Room 803
Building B No.7
Yuandadu Beitucheng west road
Chaoyang District
Beijing
Tel:+86-10-64802989
Fax:+86-10-6480-2969
E-mail:info@pds-cn.com


Denmark
Bico Professionel A/S
Mose Alle 16
2610 Roedovre
Denmark
Phone: +45 35 84 02 95
E-mail: hsundahl@bico.dk


Finland
Lemac Film and Digital
Jägerhornintie 1
00410 Helsinki
Finland
Phone: +358 40 592 7456
E-mail: vesa.lintinen@stagepro.fi


France
Vitec Production Solutions S.A.R.L
171, Avenue des Grésillons
92635 Gennevilliers Cedex
Phone: (+33) 141 323 042
E-mail: support-fr@vitecgroup.com


Germany
Service Partners

Gecko-Cam GmbH
Bavariafilmplatz 7, Geb. 008
82031 Geiselgasteig
GERMANY
Contact person: Willi Jensen jun
Phone: +49 89 4521 8100
Fax: +49 89 4521 8199
E-mail: info@gecko-cam.com
Internet: www.gecko-cam.com

Vitec Production Solutions Service Contact

Andreas Orlowski
Service Manager E.M.E.A.
E-mail: andreas.orlowski@vitecgroup.com


BPM Broadcast & Professional
Obenhauptstraße 15
22335 Hamburg
Germany
Phone: +49405576240
E-mail: t.drews@bpm-media.de


Hong Kong
Digital Precision Systems Ltd
捷图科技系统有限公司, Flat 23, 4/F., Block A, Wah Lok Industrial Centre, 31-41 Shan Mei Street, N.T
Fotan, Shatin
Hong Kong
Phone: +852-2602-3278
E-mail: rickyli@dpshk.com


India
Shashi Enterprises
C-9/9516-Vasant Kunj
110070 New Delhi
India
Phone: +91 11 26891958
E-mail: shashienterprisesindia@gmail.com


Italy
Media Video lab s.a.s.
Via Filippo Naldi 19-21
00128 Roma
Italy
Phone: +39 065060436
E-mail: p.scavo@videolabsas.it


Netherlands
Vocas Sales & Services B.V.
1200 Ad
Larenseweg 121
1221 CL Hilversum
Netherlands
Phone: +31-356233707
E-mail: info@vocas.com


Russian Federation
Bars-Pro
Rublevskoe Shosse 16 Bld 4
121615 Moscow
Russian Federation
Phone: +7-4954159813
E-mail: gelmel@bars-pro.ru


South Korea
Besco S.I. Corp
#1105 E&C Dream Tower, 146 Sunyou-ro, Yeoungdeungpo-gu
150-103 Seoul
South Korea
Phone: +82 27169722
Internet: www.nbesco.co.kr


Taiwan
Cheng Seng Trading Co Ltd
台灣正成貿易股份有限公司, 8 F, No 88,sec 1 , Guangfu Rd , Sanchong City , Taipei 241
New Taipei City 241
Taipei Taiwan
Phone: +866-2-2331-1191
E-mail: lisa@chengseng.com.tw


Turkey
Linka Ithalat
HALIDE EDIP ADIVAR MAH. DARULACEZE CAD NO: 3 AKIN PLAZA KAT: 5 95-96 SISLI
34382 Sisli – ISTANBUL
Istanbul Turkey
Phone: +0090 212 3584520
E-mail: melih@linkgroup.com.tr


USA
Vitec Production Solutions Inc. – West Coast
20600 Plummer Street
Chatsworth
CA 91311
Phone: 800-541-1667 or +1 203-925-4991
E-mail: servicesupport@vitecgroup.com


Vitec Production Solutions Inc. – East Coast
14 Progress Drive
Shelton
CT 06484
Phone: 800-541-1667 or +1 203-925-4991
E-mail: servicesupport@vitecgroup.com


Trivision, Inc.
1670 Alvarado St Unit 9
94577 San Leandro
CA United States
Phone: +1-5106141068
E-mail: keith@kt-triv.com


UK
Vitec Production Solutions Ltd
William Vinten Building
Easlea Road
Moreton Hall Estate
Bury St Edmunds
Suffolk
IP32 7BY
Phone: (+44) 1284 757918
E-mail: support@vitecgroup.com


UK
CVP
23 Shield Drive
Brentford
Middlesex
London
TW8 9EX
United Kingdom
Phone: +44 (0)2083 807402
Website: cvp.com/services
E-mail: prorepairs@cvp.com


Singapore
Vitec Production Solutions Pte Ltd
6 New Industrial Road
#02-02 New Century
Singapore 536199
Phone: (+65) 629 757 76
E-mail: support@vitecgroup.com